Warranty

This Warranty Policy applies to all eligible products purchased on the Reflair website and is provided in addition to any rights you may have under applicable consumer protection laws.

We provide a 3-month (90-day) warranty from the delivery date of your order. Warranty coverage starts on the date the order is marked as delivered by the carrier.

This warranty covers manufacturing defects and material defects under normal, intended use, such as:

• Defective stitching or seams
• Broken or faulty hardware (buckles, clips, fasteners)
• Material defects that affect normal use of the product
• Defects in construction that are not caused by misuse or external damage

This warranty does not cover issues caused by, related to, or resulting from:

• Normal wear and tear over time
• Damage caused by chewing, scratching, or other pet behavior
• Incorrect use or use not following the provided instructions
• Use of harsh chemicals, cleaners, or improper care products
• Cuts, burns, or other accidental damage
• Moisture damage due to improper storage or cleaning
• Any alteration or modification performed by anyone other than Reflair

Any modified or altered product is not eligible for warranty support.

If your claim is approved, we may offer one of the following solutions:

• Replacement — we will ship a replacement item at no charge
• Partial refund — depending on the nature of the issue

We cover shipping costs for approved warranty cases.

In some cases, we may request that the item be returned for inspection. If a return is required, we will provide a prepaid return shipping label and instructions.

To request warranty support, email us at reflair.store@gmail.com with:

1. Your order number
2. Clear photos and/or video showing the issue
3. Photos of the packaging (especially if there was visible damage on arrival)
4. A detailed description of the issue and when it occurred

We will review your request and respond within 1–3 business days with next steps.

If a partial refund is approved, it is typically issued to the original payment method used for the order. Processing times may vary depending on your bank or payment provider.

For warranty questions or to start a claim, reach out at reflair.store@gmail.com. We're happy to help!